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information about how Yahoo! uses this information. Return and Exchange Policy (Effective Date 11/21/2002)
USA Beauty Supplies has a very fair but firm return policy. Products that are Brand New (never opened, no signs of use) can be returned for credit up to 30 days from the date of purchase. We do not sell used products and will not accept returns or exchanges that show any signs of wear. Under no circumstances will a used product be eligible for a refund. All returns must have a return authorization number. A return authorization number does not guarantee a refund. You may request a return authorization number by emailing customerservice@usabeautysupplies.com. There is a restocking fee of only 15% with a minimum charge of $5.00 (whichever is greater) if you request a return authorization number. Products that are returned without a return authorization number will be assessed a 25% restocking fee with a minimum of $10.00 and may be even refused at our option. Products must be returned within 14 days of receiving an RMA number or the return will be refused. If you exchange the item for one of equal or greater value, the restocking fee usually can be waived. If not we will tell you why. If you decide to return the item, do not forget to return the instruction manuals, warranty, and gift box if applicable. Please address your package in the format below. Beware of any dot com company that does not have a similar return policy. No person at USA Beauty Supplies is authorized to change this policy without written authorization. THE RMA NUMBER THAT YOU RECEIVE MUST BE MARKED CLEARLY ON THE OUTSIDE OF THE PACKAGE.
Freight charges are non-refundable. It is your responsibility to ship the product back to us via a prepaid traceable method such as UPS, FedEx, etc. Do not forget to insure the item for the amount of the credit you are expecting. Your package must be returned within 14 days of receiving the RMA number. Once we get your package we will email you that we have received it. There are some exceptions to the above stated policy. In those cases, we will assess the return policy on an individual basis in writing. No person at USA Beauty Supplies is authorized to change this policy without written authorization.
Exchanges Products that are Brand New (never opened, no signs of use) can be exchanged within 30 days from the date of purchase. Please return the item with a note requesting which item you would like to exchange it for and what shipping option you require. Once we get your package, we will email you that we have received it. The 15% restocking fee will be waived if the exchange item is equal to or greater than the original item. We will charge your card we have on file for the difference of the exchange and whatever freight options you choose. All exchanges must have a return authorization number. You may request a return authorization number by emailing customerservice@usabeautysupplies.com. Products must be returned within 14 days of receiving the RMA number or the exchange will be refused. Please address you package in the format below.
No person at USA Beauty Supplies is authorized to change this policy without written authorization. EXCHANGES MUST BE MARKED CLEARLY ON THE OUTSIDE OF THE PACKAGE.
Warranty Information Most electrical products sold by USA Beauty Supplies are covered by a manufacturer's warranty. The specific warranty details that pertain to your item are enclosed with each item purchased if a warranty applies. Almost all other products have no warranty unless it is expressed by the manufacturer. If there is a warranty applicable, a warranty card will be enclosed with the item. Used Defective Products
Products damaged upon receipt (leaked, broken, defective, etc.)
Other PoliciesWrong Items Sent
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